Contact Us

Contact Us

As we are a small family run operation that aims to bring value to the residents of Val de Vie and Pearl Valley in terms of a discounted raw honey supply, and as we provide this resident's perk outside of our usual day to day work commitments, we ask that you please contact us via email should you have any queries. We aim to respond within 24 hours.

Please email us at doug@bergriverhoney.co.za.

Returns Policy

Our returns policy is pretty simple. You can return any unopened product within 7 days if there is a quality issue that is not normal to raw honey (see below). We do however not accept returns for opened products unless there is a clear quality issue and the return request must be made within 7 days.

As our honey is as raw and natural as it comes, you may find that your honey will crystalize from time to time, especially when its cold. This is a sign of high quality honey and is a totally normal process. We therefore do not view this as a valid reason for a return. It is however an easy fix. Simply place the container into warm water and it will return back to its natural flow and consistency. Honey bees keep their honey warm in the hive, so this is a natural way of bringing your honey back to the way it is made.

Please do not hesitate to contact us at doug@bergriverhoney.co.za should you have any queries in this regard.

Thanks for understanding and we hope to hear from you soon!

Best regards,

The Team at Berg River Honey

Grenoble Vale

Val de Vie Lifestyle Estate

Paarl, 7646